RECOGNITION
“We can secure other people’s approval, if we do it right and try hard; but our own is worth a hundred of it.” - Mark Twain
“Praise is a powerful people-builder. Catch individuals doing something right.” - Brian Tracy
“When someone does something well, applaud! You will make two people happy.” - Samuel Goldwyn
“When you are able to applaud yourself, it is much easier to applaud others.” - Denis Waitley
REFERABILITY
“If you roll out the red carpet for a billionaire, they won’t even notice it. If you roll out the red carpet for a millionaire, they expect it. If you roll out the red carpet for a thousandaire, they appreciate it. If you roll out the red carpet for a hundredaire, they tell everybody they know.” - Patricia Fripp
“Keep every promise made. To make the sale, some salespeople will promise everything. And then they don’t do what they promised. You’ll never get a referral that way. Under-promise so you can over-deliver. That’s how you ‘wow’ them and keep them happy.” - Tom Hopkins
“Does he or she know you, like you, and trust you? Does he want to see you succeed? Does she want to help you find new business? If so, then you have yourself a ‘Personal Walking Ambassador.’” - Bob Burg
“Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.” - W. Edwards Deming
REFLECTION
“When death, the great reconciler, has come, it is never our tenderness that we repent of, but our severity.” - T.S. Eliot
“We should every night call ourselves to an account: What infirmity have I mastered today? What passions opposed! What temptation resisted? What virtue acquired?” - Marcus Annaeus Seneca
“We should learn, by reflection on the misfortunes of others, that there is nothing singular in those which befall ourselves.” - Thomas Fitzosborne
“Most people are just trying to get through the day. Sophisticated people learn how to get from the day.” - Jim Rohn
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